Experience that makes a difference
Our team has extensive practical experience from complex identity environments in the public sector, healthcare, education and larger organisations. Our background includes Nordic Edge, Intel/McAfee and PhenixID.
Our support
Identity expertise when you need it.
Fortified ID is a specialist company focused on identity. You can speak directly with experts who have many years of experience in secure sign-in and identity management.
We develop our products ourselves, with short paths between sales, customer care, support and development. Our whole team is committed to helping customers move forward.
Support / Fortified ID
A direct route to product support
Contact supportEmail us at support@fortifiedid.se. Our team replies by email.
Get support through a partner? Follow the contact route in your agreement.
Fortified ID→
People and expertise
Identity is at the heart of what we do.
We bring our product development, expertise and customer dialogue together around identity. You meet people who work with identity questions every day and understand how technology, security and business needs connect.
The right expertise, close at hand
We develop our products ourselves. Sales, customer care, support and development work closely together, so a question can reach the people with the right product knowledge.
A conversation that starts with your situation
Troubleshooting begins with understanding what happened, who is affected and how the solution is used. We aim to make the next step clear and help you move forward.
Find your way
How can we help?
Choose the route that fits your question. Send a message to product support or explore guides and release information online.
01
Contact support
Have a product question or run into a problem? Describe the situation to our support team.
Write to support02Read the documentation
Find product guides, configuration information and technical references.
Open documentation03Check releases
See current versions and follow links to product release notes.
View releasesContact support
Tell us what you need help with.
Email our product support team directly. We will reply to the address you send from.
support@fortifiedid.se
Include the product, version and what happened if relevant. Do not send passwords, secret keys or sensitive personal data.
Before you contact us
A good starting point for your case.
A few details help us understand the situation and move forward.
- 01Product and version
- 02What you tried to do, what you expected and what happened
- 03Which users or functions are affected
- 04When the issue began and whether anything recently changed
- 05Error messages and steps to reproduce the issue, if possible
Avoid sending passwords, secret keys or sensitive personal data by email.
Support that fits your needs
Product support is included with subscription licenses. Premium Support can be purchased separately for priority handling, agreed response times and more extensive support.
Your agreement defines the scope and service levels of your support. For help with implementation, integration, training or further development, we can discuss a separate services engagement.
Read the EULANeed a hand?
We will help you move forward.
Behind every identity solution are people who need to work, sign in and access the right resources. Get in touch when you need our help.